For those of you who have not heard of Homary, Homary is an online furniture store that offers a wide range of furniture and home decor products, including (but not limited to by any means!) chandeliers, kitchen faucets, and impressive bathroom fixtures. They’re currently based out of Corona in California.
Regrettably, there has been some controversy surrounding Homary’s legitimacy, with some customers questioning the quality of their products, the reliability of their shipping, and their overall business practices. Today, we’re going to show you whether Homary is a legitimate online store, or if the rumors are true and it is, indeed, a scam.
To fully understand the controversy surrounding Homary’s legitimacy, we are first going to take a big picture overview on the background of the company.
Homary was founded somewhat recently, in 2012 in fact! It has since grown to become a popular online furniture store. They offer a wide range of products, including furniture for the bedroom, living room, and a recently revamped kitchen, the dining room, as well as contemporary lighting and home decor items. They have a reputation for selling unique and stylish products.
So how legit is Homary? One of the key indicators of Homary’s legitimacy is their website design and content. It goes without saying that a legitimate online store typically has a professional website that is easy to navigate, and contains all of the necessary information about the company and their products.
Looking at Homary’s website, it has an attractive design and provides comprehensive information about their products, policies, and customer service.
As with most businesses, another important factor in determining Homary’s legitimacy is their customer reviews and ratings. We did a quick search online and found that Homary has both positive and negative reviews. While some customers have praised the company for their unique and stylish products, others have criticized them for shipping delays and poor customer service. This distinction depends on your preferences. Do you need your orders urgently? Or do you value stylish wares?
In addition to customer reviews, it’s important to examine Homary’s business practices and policies. A legitimate online store typically has clear and fair policies for shipping, returns, and refunds listed on their website. Don’t worry, we looked at this for you, too. Homary’s policies are clearly stated on their website and appear to be fair and reasonable — which is a big tick in our books!
The Customer Experience
To get a better understanding of Homary’s legitimacy, it’s also important to examine the customer experience when shopping with them. A customer experience is your journey when you order from a company be it online on in person.
So, what is the process like from looking for products, putting them in your basket, placing the order, awaiting your goods, and how would the experience look if you wanted to process a return and refund? Lastly, how do they manage customer communications? Is there a 24 hour chat function? And will they reply to your email quickly?
Don’t worry! We can answer these questions for you: The shopping and purchasing process on Homary’s website is straightforward and easy to use. They offer a wide range of products and provide detailed information about each one, including specifications and customer reviews. Like most online stores you shop with, they also offer multiple payment options, including PayPal and credit card — meaning you can still collect your points!
As we discussed, the shipping and delivery process is an area where some customers have criticized Homary. Some customers have reported that their orders took longer to arrive than expected, or that they were not updated on the status of their order. However, other customers have reported that their orders arrived on time and in good condition.
The returns and refunds process on Homary’s website is clearly stated and appears to be fair and reasonable. They offer a somewhat standard 30-day return policy and will refund the full cost of the product, minus any shipping fees (which we feel is pretty great!). However, some customers have reported difficulty in actually getting a refund from Homary, which has (understandably) led to frustration and complaints.
Finally, customer support and communication is an area where Homary has received mixed reviews. Some customers have reported that their interactions with customer support were helpful and positive, while others have reported difficulty in contacting customer support and getting their issues resolved.
While some customers have had positive experiences shopping with Homary, there are also several common — concerning recurring —criticisms of the company. These include late delivery and shipping issues, quality of Homary’s products, difficulty in contacting customer support, and concerns about Homary’s business practices. These are understandable red flags if you are an online shopper.
Late delivery and shipping issues are one of the most common criticisms of Homary. Some customers have reported that their orders took longer to arrive than expected, or that they were not updated on the status of their order.
The quality of Homary’s products is another area of concern for some customers. While some customers have reported that the products they received were fantastic and of a high-quality where their expectations were met, others have reported that the products were of poor quality and not as described on the website.
Difficulty in contacting customer support is another common criticism of Homary. Some customers have reported that they had trouble getting in touch with Homary team members, or that their issues were not resolved in a timely manner.
There have also been concerns about Homary’s business practices. Some customers have reported that they were charged additional fees or that their credit card information was compromised (a big yikes!). There have also been reports of Homary canceling orders without providing a reason or refund — while frustrating, this does happen with other big box retailers, too.
Alternative Online Stores
If you’re still unsure about Homary, there are several alternative online furniture stores that offer similar products and services which we’re sure you’re aware of. Common household names include Wayfair, Overstock, and Joss & Main, among others.
Wayfair is one of the largest online furniture stores and offers a wide range of products, including furniture, decor and lighting. They have a reputation for offering quality products and excellent customer service.
Overstock is another popular online furniture store that offers a wide range of products at competitive prices. Their customer service is top tier and their product line is every changing and stylish.
Joss & Main is a subsidiary of Wayfair (many don’t know this!). They offer a similar range of products to their larger counterpart, including furniture, decor, and lighting.
Our Final Thoughts
Unfortunately, for us, the question of whether Homary is a legitimate online store or a scam is a complicated one. We have found that there are big pros, while there’s also heavy cons. While Homary has received mixed reviews from customers, there are several factors that suggest they are a legitimate business, including their professional website design, clear online policies, and wide range of products.
We do think that you should keep in mind the common criticisms of Homary, including late delivery and shipping issues, quality concerns, difficulty in contacting customer support, and issues with their business practices. As we have shown, if you are still hesitant to shop with Homary, there are several alternative online furniture stores that offer similar products and services that will truly elevate your home.
Ultimately, it is up to you as a consumer whether you decide to shop with Homary. We do hope that this article has helped you in making up your mind, and deciding whether Homary is the right online furniture store for you.